SHIPPING & RETURNS
Currently, we send products for delivery twice a week, Mondays and Fridays. We use Canpar and Canada Post, for those in remote areas. Please keep this in mind when placing orders.
Deliveries typically taking 3-7 business days to arrive. The time it takes is dependent on your location, the weather, seasonal holidays, and world events (ie. Covid-19).
Please note that due to the ongoing pandemic, some deliveries are experiencing major delays. While many deliveries have still arrived within their expected time frame, we have had deliveries take up to 3 weeks to arrive. If you believe that you are experiencing an unnecessarily long delay, please contact us with your tracking details. While unfortunately, our hands are a bit tied once packages leave our facility, we will do our best to help you out and get an answer on when your order will be arriving.
For the courier we offer 2 ways to ship, ground or Select (expedited service). We offer free shipping on orders over $75, before tax.
PLEASE NOTE: if you live in an apartment/condo, you must provide us your buzzer information to ensure your package is properly delivered.
If you are not satisfied with a product purchased THROUGH FurBabies website, simply return it in the original packaging and in as-new condition (with original receipt) within 60 days* to receive a refund. Refunds will be issued as follows: Visa or MasterCard back to the original card used.
Last Updated July 2nd, 2029