STORE POLICY

Furbabies Pet Products — Store Policy

Effective Date: February 12, 2026

Thank you for shopping with Furbabies Pet Products! We care about your satisfaction and your pet’s happiness. This store policy covers ordering, payment, shipping, returns, privacy, and more.

1. Order Processing

• Orders are processed within 1–3 business days after payment is received.

• You will receive an order confirmation and shipping notification via email.

• Please ensure your shipping address is correct — we are not responsible for orders sent to incorrect addresses.

2. Accepted Payment Methods

We accept:

• Major credit/debit cards (Visa, Mastercard, American Express)

• Apple and Google Pay

• Other secure payment options as listed at checkout

All payments are processed securely.

3. Shipping & Delivery

• Shipping costs are calculated at checkout based on your address and selected shipping speed.

• Estimated delivery:

  • Standard Shipping: 3–8 business days

• Delivery times may vary due to carrier delays or holidays.

4. Order Tracking

Once your order ships, you will receive a tracking number in your email. Use this number to track your package with the carrier.

5. Returns & Exchanges

If you are not satisfied with a product purchased through the FurBabies website, please contact us via email at info@furbabiesco.com  Once approved, simply return the item in the original packaging and in as-new condition (with original receipt) within 60 days* to receive a refund. Refunds will be issued as follows: Visa or MasterCard back to the original card used.

6. Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product:

• Contact us within 7 days of delivery.

• Include a photo of the damaged or incorrect item.

• We’ll send a replacement or issue a refund.

7. Product Availability

• All products are subject to availability.

• If an item is unexpectedly out of stock after you place an order, we will notify you and offer a refund or alternative item.

8. Pricing & Taxes

• Prices are shown in your local currency at checkout.

• Sales tax/VAT will be added where required by law.

• We reserve the right to update prices at any time.

9. Privacy & Security

We respect your privacy and protect your data:

• We collect only the information needed to process your orders (name, shipping address, email, payment details).

• We do not share personal data with third parties except for shipping and payment processing.

• For more details, please see our full Privacy Policy (link at the bottom of the website).

10. Customer Support

Questions? We’re here to help!
📧 Email: info@furbabiesco.com
Our support team typically replies within 1–2 business days.

11. Changes to This Policy

We may update this policy occasionally. Policy changes take effect when posted on this page.